Terms of Service

Effective Date: May 1, 2026

1. Scope of Services

True Insight (“we,” “our,” “us”) provides market research, consulting, and strategic advisory services across industries. Engagements are defined by written proposals and agreements, which outline deliverables, timelines, and fees.

2. Client Responsibilities

Provide accurate and complete information necessary for research and consulting.
Ensure timely collaboration and access to relevant stakeholders.
Respect agreed timelines, deliverables, and payment terms.

3. Deliverables & Limitations

Reports, recommendations, and workshops are provided for strategic decision‑making.
While we strive for accuracy and actionable insights, outcomes depend on client execution and external market factors. We are not liable for indirect, incidental, or consequential losses arising from use of our services.

4. Intellectual Property

All reports, frameworks, and methodologies remain the intellectual property of
True Insight unless otherwise agreed in writing.

Clients receive usage rights for internal business purposes only.

Any reproduction, distribution, or external use requires prior written consent.

5. Confidentiality

Both parties agree to maintain confidentiality of shared information, except where disclosure is required by law. Confidentiality obligations survive the termination of the engagement.

6. Fees & Payment

Fees are outlined in proposals and agreements.
Payments must be made according to agreed schedules.
Late payments may incur interest or suspension of services.

7. Governing Law & Dispute Resolution

These Terms are governed by the laws of Hong Kong SAR, unless otherwise specified in a written agreement. Any disputes will first be addressed through good‑faith negotiation. If unresolved, disputes shall be subject to the exclusive jurisdiction of the courts of Hong Kong SAR.

8. Amendments

We may update these Terms from time to time. The effective date will be revised accordingly, and continued use of our services constitutes acceptance of the updated Terms.

9. Contact Us

For questions about these Terms, contact:

Email: van.tran@trueinsightresearch.com
Phone: +85291305921
Address: Unit 1603, 16th Floor, The L.Plaza, 367-375 Queen’s Road Central, Sheung Wan, Hong Kong